Questions people ask before ordering

Price, timing, ownership and what happens after launch.

Price and what's included

What does the $699 include?

A WordPress site of up to 8 pages, designed around your business with your logo, colors, text and photos. It also covers setup on servers in the United States, Cloudflare and SSL, one year of hosting, a sitemap, a Google Search Console connection and 30 days of support. The domain name is not included.

What costs extra?

Custom features such as an online store, built-in booking or online payments; SEO and AI search optimization; paid plugins or themes; and the domain. Each is quoted before any work starts, so you know the price first.

What do I pay after the first year?

Hosting & Care renews at $149 a year. It covers hosting on US servers, SSL, Cloudflare, WordPress, theme and plugin updates, daily backups and security monitoring. We send a reminder 30 days before the renewal date, and you can pay it from your credit balance.

Can I get a refund?

No. The $699 is paid when you approve the design and is non-refundable. That is the reason you see a free preview of your home page first and can ask for up to 30 changes before paying anything.

Why not just use Wix or Squarespace?

For some people that is the better choice. We put the costs, time and trade-offs side by side on build it yourself or have it built.

Timing and process

How long does it take?

The finished site is delivered within 3 business days after you pay. You pay once you have approved the design, and the preview stage before that is up to you: some people approve the first version, others ask for several rounds of changes.

What do I need to send you?

A short description of your business and who your customers are, plus your logo and photos if you have them. If you have no text written, tell us and we write the pages from what you describe.

Do I have to pick one of your templates?

No. The sample sites are there for ideas. You can start from one, mix parts of several, or describe something different.

Do you do phone or video calls?

No. Everything happens in writing, by email or chat. Every request and every decision stays on record, and time zones stop mattering.

Language and hosting

Can my website be in my language?

Yes. We build sites in any language for clients anywhere in the world, and you can write to us in your own language.

Where is my website hosted?

On servers in the United States. Cloudflare sits in front of the site and serves your pages to visitors around the world.

Ownership and leaving

Who owns the website?

You do. You own your domain, your content and the accounts set up for your site.

Can I move my site to another host later?

Yes. You can ask for a full export of your site at any time, free. It is a standard WordPress site, so any WordPress host can run it.

Can I use a domain I already own?

Yes. You point it to your site with a few DNS settings, and we walk you through the steps if you need help. You can also search for a new one on the domains page. Domains registered through us are in your name and can move to another registrar any time after 2 months.

What happens if I don't renew hosting?

There is a 14-day grace period after the renewal date. After that the site is paused, and its data is kept for 30 days.

After launch

Do I get access to the WordPress dashboard?

Yes. You get your own admin login, so you can edit text, swap photos and publish posts whenever you like.

I don't want to learn the dashboard. Can you make changes for me?

Yes. With Managed updates at $49 a month you can send as many requests as you like, and we make them in your dashboard one at a time: text, photos, prices, opening hours, articles you send us. Each request should be dashboard work of about 30 minutes or less. Work that needs design or code, such as a new page, a layout change or a new feature, is quoted at $50 to $500 depending on difficulty.

How much do changes cost?

For 5 business days after delivery, small changes and small feature additions, such as a map, a photo gallery or social media links, are free. After that, routine edits are free if you make them yourself in the dashboard, or covered by Managed updates. Anything we change for you outside that plan, and any work that needs design or code, costs $50 to $500 depending on difficulty. We quote first, and nothing is charged without your approval.

Will my site show up on Google?

We submit your sitemap and connect Search Console, so Google knows the site exists. Where it ranks depends on your content, your competition and time, and nobody can promise positions. If you want help growing traffic, SEO and AI search work is billed from prepaid credits that never expire.

Do you build sites for my kind of business?

Most small businesses, yes. There are pages for restaurants, salons and spas and contractors, and 20 sample sites for other industries on the templates page.

Is there anything you won't build?

We may decline or stop work on anything illegal, deceptive, or that infringes someone else's rights.

Still have a question? Send it through the contact form.

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